RETURN, EXCHANGE & REFUND POLICY

AT IRAANG, WE TAKE IMMENSE PRIDE IN THE QUALITY AND CRAFTSMANSHIP OF EVERY GARMENT WE PRODUCE HOWEVER, IF SOMETHING DOESN’T MEET YOUR EXPECTATIONS, WE’RE HERE TO ASSIST YOU WITH A SEAMLESS RETURN OR EXCHANGE EXPERIENCE.
1. RETURN & EXCHANGE ELIGIBILITY
CUSTOMERS MAY INITIATE A RETURN OR EXCHANGE WITHIN 7 DAYS FROM THE DATE OF DELIVERY. TO QUALIFY FOR RETURN OR EXCHANGE, PLEASE ENSURE THE PRODUCT MEETS THE FOLLOWING CONDITIONS:
• PRODUCT IS UNUSED, UNWORN, AND UNWASHED.
• PRODUCT IS RETURNED IN ITS ORIGINAL PACKAGING WITH ALL TAGS, LABELS, AND SEALS INTACT.
• THERE ARE NO STAINS, PERFUMES, ODORS, DAMAGES, OR ALTERATIONS.
• PRODUCT SHALL BE RETURNED AS A COMPLETE SET (IF PURCHASED AS A SET).
• PRODUCTS PURCHASED ON SALE, DURING PROMOTIONAL OFFERS, OR MARKED FINAL SALE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
• *IN UNFORESEAN CIRCUMSTANCES , DELIVERY , RETURN OR ANY OTHER TIMING CAN BE EXTENDED UPTO 5 DAYS ACCORDING TO THE NATURE AND GRAVITY OF SUCH UNFORSEEN CIRCUMSTANCES
2. PICK-UP & RETURN PROCESS
• ONCE YOUR REQUEST IS APPROVED, YOU WILL RECEIVE A CONFIRMATION EMAIL.
• OUR LOGISTICS PARTNER WILL ATTEMPT PICKUP WITHIN 24–48 HOURS.
• PICKUP WILL BE ATTEMPTED TWICE. IF UNSUCCESSFUL, CUSTOMERS MUST SHIP THE PRODUCT TO OUR WAREHOUSE AT THEIR OWN COST.
• REVERSE PICKUP SERVICE IS SUBJECT TO AVAILABILITY IN YOUR AREA.
• ALL RETURNED PRODUCTS WILL UNDERGO A QUALITY CHECK (QC) UPON ARRIVAL AT OUR WAREHOUSE.
3. REFUND POLICY
• REFUNDS ARE PROCESSED ONLY AFTER QC APPROVAL.
• REFUNDS FOR PREPAID ORDERS WILL BE ISSUED TO THE ORIGINAL MODE OF PAYMENT WITHIN 7–10 BUSINESS DAYS.
• REFUNDS FOR CASH ON DELIVERY (COD) ORDERS WILL BE ISSUED AS IRAANG STORE CREDIT / GIFT CARD.
• A NOMINAL SHIPPING AND HANDLING CHARGE MAY BE DEDUCTED FROM THE REFUND AMOUNT.
• SHIPPING FEES AND HANDLING FEES ARE NON-REFUNDABLE.
• INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.
*IF YOUR BANK OR CARD ISSUER DELAYS CREDITING THE REFUND . ONCE INIATE THE REFUND IT WILL TAKE 7-10 BUISNESS DAYS AFTER THAT YOU NEED TO CONTACT TO YOUR BANK REGARDING THE REFUND
4. EXCHANGE POLICY
YOU MAY REQUEST AN EXCHANGE IF:
• THE PRODUCT IS DAMAGED OR DEFECTIVE, OR
• AN ACCESSORY OR PART IS MISSING.
• *AFTER RECEIEVING THE PRODUCT REFUND ONLY BE INTIATED AFTER THought QUALITY CHECK .
CONDITIONS:
• EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY.
• IF YOUR PREFERRED SIZE/PRODUCT IS UNAVAILABLE, A GIFT CARD OR STORE CREDIT WILL BE ISSUED FOR FUTURE PURCHASES.
• ESTIMATED DELIVERY FOR EXCHANGE ORDERS: 7–10 WORKING DAYS AFTER QC APPROVAL.
• IF THE EXCHANGE IS REFUSED AFTER DISPATCH, AN INR 200 DEDUCTION WILL APPLY FROM THE REFUND VALUE

5. CANCELLATION POLICY
• ORDERS CAN ONLY BE CANCELED BEFORE DISPATCH.
• PREPAID ORDERS ARE FINAL AND CANNOT BE CANCELED ONCE SHIPPED.
• COD ORDERS MAY BE CANCELED PRIOR TO SHIPMENT ONLY.
• REFUSING TO ACCEPT DELIVERY WILL BE TREATED AS A RETURN, AND REFUND PROCESSING WILL FOLLOW OUR STANDARD RETURN POLICY.
• PRE-ORDERS CAN BE CANCELED WITHIN 24 HOURS OF PLACING THE ORDER. BEYOND THIS, CANCELLATIONS WILL NOT BE ACCEPTED.6. Product Quality Guarantee
6. PRODUCT QUALITY GUARANTEE
AT IRAANG, WE STAND BY OUR CRAFTSMANSHIP AND QUALITY STANDARDS.
IF YOU ENCOUNTER ANY MANUFACTURING DEFECT, PRINT DAMAGE, OR STITCHING FLAW WITHIN 30 DAYS OF PURCHASE:
• CONTACT US WITH PHOTOS AND ORDER DETAILS.
• WE WILL ARRANGE A PICKUP, INSPECT THE ITEM, AND OFFER AN APPROPRIATE RESOLUTION — REPLACEMENT OR STORE CREDIT.
• REQUESTS MADE AFTER 30 DAYS OF PURCHASE WILL NOT BE ELIGIBLE FOR REPLACEMENTS OR REFUNDS.
7. HOW TO INITIATE A RETURN OR EXCHANGE
TO INITIATE A RETURN OR EXCHANGE, PLEASE REACH OUT TO US THROUGH RETURN AND REQUEST PAGE .
CUSTOMER SUPPORT HOURS:
MONDAY – SATURDAY | 11:00 AM – 7:00 PM
OUR SUPPORT TEAM WILL GUIDE YOU THROUGH THE PROCESS AND ENSURE A SMOOTH EXPERIENCE.
08. IMPORTANT NOTES
• RETURNS THAT FAIL QC WILL BE SHIPPED BACK TO THE CUSTOMER.
• IRAANG RESERVES THE RIGHT TO REJECT RETURNS/EXCHANGES THAT DO NOT MEET OUR POLICY STANDARDS.
• IRAANG SHALL NOT BE LIABLE FOR ANY DAMAGE CAUSED POST-DELIVERY DUE TO IMPROPER HANDLING, WASHING, OR STORAGE.
• COLORS SEEN ON DISPLAY MAY VARY DEPENDING UPON THE DISPLAY OF DEVICE IN WHICH THE CUSTOMER IS VIEWING
• THE PURCHASER OF THE GOODS SHALL KEEP THE GOODS AS A PRUDENT PERSON" IS A LEGAL OBLIGATION THAT MEANS THE PURCHASER MUST EXERCISE REASONABLE CARE OF THE GOODS WHILE THEY ARE IN THEIR POSSESSION.
• THIS STANDARD OF CARE IS THE SAME AS THAT WHICH A "MAN OF ORDINARY PRUDENCE WOULD, UNDER SIMILAR CIRCUMSTANCES, TAKE OF HIS OWN GOODS OF THE SAME BULK, QUANTITY, AND VALUE"
09. POLICY ACCEPTANCE CLAUSE
BY PURCHASING FROM IRAANG, CUSTOMERS AUTOMATICALLY AGREE TO ALL THE TERMS AND CONDITIONS STATED IN THIS RETURN, EXCHANGE & REFUND POLICY.
IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, WE RESPECTFULLY ADVISE NOT TO PROCEED WITH THE PURCHASE.
PLACING AN ORDER WITH IRAANG SIGNIFIES YOUR FULL ACCEPTANCE AND UNDERSTANDING OF THESE CONDITIONS.
© 2025 IRAANG Retail, All Rights Reserved. Style. Soul. Standard.

ORDER PROCESSING
ALL ORDERS ARE PROCESSED WITHIN 24–48 HOURS OF PURCHASE, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION.
ONCE AN ORDER IS CONFIRMED, IT CANNOT BE MODIFIED OR CANCELLED, SO PLEASE ENSURE ALL DETAILS ARE CORRECT BEFORE CHECKOUT.
YOU’LL RECEIVE AN ORDER CONFIRMATION EMAIL ONCE YOUR PURCHASE IS PLACED AND A SHIPPING CONFIRMATION WITH TRACKING DETAILS ONCE DISPATCHED.
ORDERS MAY EXPERIENCE SLIGHT DELAYS DURING COLLECTION DROPS, MAJOR HOLIDAYS, OR HIGH-DEMAND PERIODS.
DELIVERY TIMELINES
• STANDARD ORDERS (IN STOCK): DELIVERED WITHIN 5–7 BUSINESS DAYS AFTER DISPATCH.
• PRE-ORDERS: DELIVERED WITHIN 10 BUSINESS DAYS AFTER DISPATCH.
SHIPPING CHARGES
• WITHIN INDIA: FREE STANDARD SHIPPING ON ALL PREPAID ORDERS.
• CASH ON DELIVERY (COD): AN ADDITIONAL CHARGE OF ₹150 INR APPLIES. COD ORDERS ARE NON-REFUNDABLE FOR SHIPPING FEES.
ORDER SUPPORT
IF YOU HAVE QUESTIONS ABOUT YOUR ORDER STATUS OR SHIPPING, REACH OUT TO:
SUPPORT@IRAANG.COM
LOST OR DAMAGED PACKAGES
ONCE YOUR ORDER HAS BEEN MARKED AS DELIVERED BY THE COURIER, IRAANG IS NOT LIABLE FOR LOST, STOLEN, OR DAMAGED ITEMS.
FOR ASSISTANCE, PLEASE CONTACT YOUR LOCAL DELIVERY PROVIDER DIRECTLY OR EMAIL US FOR GUIDANCE.
FINAL SALE
DURING LIMITED DROPS, COLLABORATIONS, OR SALE PERIODS, ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.
NO PRICE ADJUSTMENTS WILL BE MADE FOR PAST ORDERS IF PRICES ARE LATER REDUCED.

IRAANG — ROOTED IN CULTURE, DESIGNED FOR EXPRESSION, MADE TO STAND ALONE.